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Bree replied to the topic Activity Stream on Individual Courses (Groups) in the forum
OpenLab Help & Support 4 days, 11 hours ago
Thanks for reaching out, Troy!
I can’t answer your question myself, but I’ll reach out to our developer to see if he has any thoughts.
Best,
Bree
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Bree replied to the topic Happy New Year! Help bringing back home page features? in the forum
OpenLab Help & Support 2 weeks, 3 days ago
Thanks for the update, Mary!
@cbox_admin would you mind taking a look? Thanks!
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Bree replied to the topic Happy New Year! Help bringing back home page features? in the forum
OpenLab Help & Support 2 weeks, 3 days ago
Hi Mary,
Happy New Year!
There was another report of this issue via GitHub (https://github.com/cuny-academic-commons/commons-in-a-box/issues/326). We’re working on addressing it in the upcoming release at the end of the month (exact day TBA, but we’ll post and update on the forum with more details). In the meantime, can you try installing this…[Read more]
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Bree replied to the topic Help does not show in top menu when logged out of the OL in the forum
OpenLab Help & Support 1 month, 1 week ago
Thanks for following up, Chris!
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Bree replied to the topic Advice for de-network-activating plugins? in the forum
OpenLab Help & Support 1 month, 1 week ago
I’m afraid I don’t have any suggestions, but if other folks here don’t have experience with this issue you might want to also try posting on the CBOX Classic forum as well, since I think it’s more of a multisite question than CBOX OpenLab-specific.
Bree 🙂
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Bree replied to the topic OpenLab Help pages in the forum
OpenLab Help & Support 1 month, 1 week ago
Hi Syelle,
We are aware that the plugin hasn’t been updated, but we haven’t had an issue with it. That said, we should probably look for an alternative before it does actually become a problem. 🙂
If we find a replacement I’ll let you know.
And FWIW, we like the approach Ed and his team took with creating help as a separate site using a…[Read more]
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Bree replied to the topic Is it possible to get the ability to delete OL messages? in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Syelle,
This is something we’ll have to look at for a future release, depending on resources. I can update here again once I know more.
Thanks!
Bree -
Bree replied to the topic Can course profiles have their term field stay empty? in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Syelle,
Just wanted to follow up to say that we’ll include a fix for this bug in the next release.
Thanks!
Bree -
Bree replied to the topic Can Slug be Updated? in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Many thanks again for your help, Ed!
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Bree replied to the topic Emails and Invitations in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Greg,
I still can’t reproduce the issue, on an iPhone, iPad or when resizing my browser window. But, Ed noticed an issue with the top menu on medium-sized screen widths, so perhaps this is related. I’ve put in a ticket, and will post again once I have more information.
And thanks again to @beckej for the troubleshooting help!
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Bree replied to the topic Help does not show in top menu when logged out of the OL in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Thanks so much, Ed!
I think the Help link problem is not related, but I’ve put in a ticket for the issue you found: https://github.com/cuny-academic-commons/commons-in-a-box/issues/321
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Bree replied to the topic Help does not show in top menu when logged out of the OL in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Syelle,
This appears to be something specific to your site setup. I can’t reproduce this on our dev site, and it doesn’t appear to be an issue on other installs.
I’ll reach out about this separately in another message.
Thanks!
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Bree replied to the topic Is it possible to get the ability to delete OL messages? in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Syelle,
Yes, that appears to be what’s happening here. Thanks for the report!
I’ve put in a ticket: https://github.com/cuny-academic-commons/commons-in-a-box/issues/320
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Bree replied to the topic Can course profiles have their term field stay empty? in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Syelle,
Thanks for the detailed report! I’m able to reproduce this, and have put in a ticket:
https://github.com/cuny-academic-commons/commons-in-a-box/issues/319
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Bree replied to the topic Emails and Invitations in the forum
OpenLab Help & Support 1 month, 2 weeks ago
Hi Greg,
I still can’t reproduce the issue you’re experiencing, whether on mobile or when I narrow my browser window. I’ve attached a screenshot of what you should see.
Can you please let me know what browser you’re using?
Thanks!
Bree
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Bree replied to the topic Plugin Conflict: Ultimate Category Excluder and Category Sticky Post in the forum
OpenLab Help & Support 1 month, 3 weeks ago
Hi Syelle,
Thanks for raising this issue!
Conflicts between two different plugins is an issue that’s independent of CBOX OpenLab — it would happen on any WordPress site — so I’m afraid it’s not something we can address. However, here’s a link to the workaround for the City Tech OpenLab, which may be helpful:…[Read more]
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Bree replied to the topic Mega Menu PlugIns in the forum
OpenLab Help & Support 1 month, 3 weeks ago
Hi Ed,
That’s a good question — thanks for raising it!I’m afraid I don’t have an elegant justification for the disabled network admin link. It’s the current functionality on the City Tech OpenLab, which got migrated to CBOX OpenLab. It’s always been part of our workflow so I guess we stopped noticing it, but I agree that especially for new WP…[Read more]
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Bree replied to the topic Emails and Invitations in the forum
OpenLab Help & Support 1 month, 3 weeks ago
And sorry – forgot to answer the first question!
The issue with the junk folder isn’t a CBOX OpenLab issue. You’ll need to solve this via your email. This thread covers a similar issue, so you may find it helpful: https://commonsinabox.org/groups/openlab-help-support/forum/topic/snags-when-students-create-accounts-in-openlab/
Best,
Bree
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Bree replied to the topic Emails and Invitations in the forum
OpenLab Help & Support 1 month, 3 weeks ago
Hi Greg,
Thanks for the report. I can’t reproduce this issue. When I go to My Profile > My Invitations on mobile, I see a link for ‘Invite New Members’ and am able to access that page.
Could you please share details about the phone/OS you’re using, as well as a screenshot of what you see when you go to My Profile > My Invitations on…[Read more]
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Bree replied to the topic Mega Menu PlugIns in the forum
OpenLab Help & Support 1 month, 3 weeks ago
Thanks so much for chiming in, Ed!
I’d just add that the OpenLab theme probably doesn’t work well for sub-sites, since it’s made for the main site to display site-wide group and member activity, so I’d advise using a different theme or themes for those sites.
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