Thanks for reaching out, Troy!

I can’t answer your question myself, but I’ll reach out to our developer to see if he has any thoughts.

Best,

Bree

Thanks for the update, Mary!

@cbox_admin would you mind taking a look? Thanks!

Hi Mary,

Happy New Year!

There was another report of this issue via GitHub (https://github.com/cuny-academic-commons/commons-in-a-box/issues/326). We’re working on addressing it in the upcoming release at the end of the month (exact day TBA, but we’ll post and update on the forum with more details). In the meantime, can you try installing this…[Read more]

Thanks for following up, Chris!

I’m afraid I don’t have any suggestions, but if other folks here don’t have experience with this issue you might want to also try posting on the CBOX Classic forum as well, since I think it’s more of a multisite question than CBOX OpenLab-specific.

Bree 🙂

Hi Syelle,

We are aware that the plugin hasn’t been updated, but we haven’t had an issue with it. That said, we should probably look for an alternative before it does actually become a problem. 🙂

If we find a replacement I’ll let you know.

And FWIW, we like the approach Ed and his team took with creating help as a separate site using a…[Read more]

Hi Syelle,

This is something we’ll have to look at for a future release, depending on resources. I can update here again once I know more.

Thanks!
Bree

Hi Syelle,

Just wanted to follow up to say that we’ll include a fix for this bug in the next release.

Thanks!
Bree

Many thanks again for your help, Ed!

Hi Greg,

I still can’t reproduce the issue, on an iPhone, iPad or when resizing my browser window. But, Ed noticed an issue with the top menu on medium-sized screen widths, so perhaps this is related. I’ve put in a ticket, and will post again once I have more information.

And thanks again to @beckej for the troubleshooting help!

Thanks so much, Ed!

I think the Help link problem is not related, but I’ve put in a ticket for the issue you found: https://github.com/cuny-academic-commons/commons-in-a-box/issues/321

Hi Syelle,

This appears to be something specific to your site setup. I can’t reproduce this on our dev site, and it doesn’t appear to be an issue on other installs.

I’ll reach out about this separately in another message.

Thanks!

Hi Syelle,

Yes, that appears to be what’s happening here. Thanks for the report!

I’ve put in a ticket: https://github.com/cuny-academic-commons/commons-in-a-box/issues/320

Hi Syelle,

Thanks for the detailed report! I’m able to reproduce this, and have put in a ticket:

https://github.com/cuny-academic-commons/commons-in-a-box/issues/319

Hi Greg,

I still can’t reproduce the issue you’re experiencing, whether on mobile or when I narrow my browser window. I’ve attached a screenshot of what you should see.

Can you please let me know what browser you’re using?

Thanks!

Bree

Hi Syelle,

Thanks for raising this issue!

Conflicts between two different plugins is an issue that’s independent of CBOX OpenLab — it would happen on any WordPress site — so I’m afraid it’s not something we can address. However, here’s a link to the workaround for the City Tech OpenLab, which may be helpful:…[Read more]

Hi Ed,
That’s a good question — thanks for raising it!

I’m afraid I don’t have an elegant justification for the disabled network admin link. It’s the current functionality on the City Tech OpenLab, which got migrated to CBOX OpenLab. It’s always been part of our workflow so I guess we stopped noticing it, but I agree that especially for new WP…[Read more]

And sorry – forgot to answer the first question!

The issue with the junk folder isn’t a CBOX OpenLab issue. You’ll need to solve this via your email. This thread covers a similar issue, so you may find it helpful: https://commonsinabox.org/groups/openlab-help-support/forum/topic/snags-when-students-create-accounts-in-openlab/

Best,

Bree

Hi Greg,

Thanks for the report. I can’t reproduce this issue. When I go to My Profile > My Invitations on mobile, I see a link for ‘Invite New Members’ and am able to access that page.

Could you please share details about the phone/OS you’re using, as well as a screenshot of what you see when you go to My Profile > My Invitations on…[Read more]

Thanks so much for chiming in, Ed!

I’d just add that the OpenLab theme probably doesn’t work well for sub-sites, since it’s made for the main site to display site-wide group and member activity, so I’d advise using a different theme or themes for those sites.