Hi Mary,

Thanks for the additional details!

What you see on the dashboard for the site-template-project site is normal — since this is the default site template for all project sites, it should just contain the Hello World post, unless you had previously added any other posts.  Any changes you make here will be replicated on other new project…[Read more]

Hi Bree,

Thank you for these new things to try! I have tried what I can do on my own and have things to report.

First, I looked at the site template-project dashboard and only saw one site there created by me (the automatic post for the wordpress site I associated with my own test project). I didn’t see any other activity, though others have…[Read more]

Hi Mary,

I heard back from our developer who had some suggestions.

One more thing you can try is to double check that that the template site for projects (see documentation here) has any associated with it.  To do this, go to the Dashboard of the template site for projects and check to see if the media library is empty. In addition, upload a…[Read more]

Hi Mary,

Sorry you’re still experiencing the issue, but I’m happy to help you sort it out.  I’ll have to check in again with our developer to see what the next steps might be for troubleshooting, but I’ll get back to you as soon as I know more.

Thanks!
Bree

Sorry, attached here is the first screenshot referenced above.

-Mary

Hi Bree,

I’m hoping you might help me a little more on this. I got a response from the Reclaim Hosting support team, and they very generously checked on how the server was configured because I don’t know how to do that. Here’s what the person helping there did:

When they suggested this was a files permissions error, I ran a script at the server…

[Read more]

Hi Bree,

Thank you! I’ve shared your message with the support team at Reclaim.

-Mary

Hi Mary,

Our developer thought that the issues might be due to file permission settings and suggested asking Reclaim Hosting about this. He said the server should be configured so that warnings of this sort are not visible on the site. Ensure that WP_DEBUG is not set to true in wp-config.php, and consider setting error_reporting( 0 ); as well.…[Read more]

Hi Bree,

Thanks for checking with others about the error message. I’d love to figure out what’s going on there!

Thanks also for the reminder about associated sites. We considered that option, but his wordpress site was very new so he just decided to recreate it from within OpenLab.

-Mary

Hi again Mary,

One more thing I wanted to mention — if your student would prefer to keep his external WordPress site, members also have the option of creating a new group on CBOX OL and instead of creating a new site, they can associate the group with an external site.  If he wanted to do this with his existing project he could go into the…[Read more]

Hi Mary,

Thanks again for all the details!

Your registration settings should still allow users to create sites without a problem.

I also tried to reproduce the error you’re seeing on my own fresh test install, but couldn’t, so I’m going to reach out to the rest of the team to see if someone else can help you troubleshoot.

Best,

Bree

Just an update on this. I looked at my student’s computer with him and we tried again to create a project. This time, we did see a prompt to create an associated site. He explained that the first time he submitted the page to create a project, he thought he’d missed something on the previous page so he clicked the back button before reading the…[Read more]

Hi Bree,

Thanks so much for your help!

-Mary

Hi Mary,

Great!  I’m glad that worked.

Good question about the other options, but you can leave the setting as is.  New users will be able to create new groups/sites, so no need to change anything.

And, your question has uncovered a gap in our documentation!  🙂  We’ll be updating it to make this part of the registration settings more cle…[Read more]

Hi Bree,

Thank you! I was hoping it would be that simple. I noticed when I made the change that there are two other options:

• <label>Logged in users may register new sites</label>
• <label>Both sites and user accounts can be registered</label>

I think I want all users to be able to create projects or clubs, and I’d like all faculty to be able…[Read more]

Hi Mary,

Thanks for all the details! I should be able to help you fix the issue with the registration page.

When you go to Network Settings page in the Network Admin Dashboard (which should be here: http://unewhavendh.org/wp-admin/network/settings.php ), under Registration Settings > Allow new registrations, is “User accounts may be r…[Read more]

Thanks, Duck