[S.G.]

We are kicking ourselves, because we edited the “our support team/contact us” widget that comes built-in to the cbox help area, about a year ago, but we need to update it again, and we cannot remember how we found the place to edit that widget! Does anyone know how to do that?

Here is a link to the help area we are referring to https://openlab.bmcc.cuny.edu/blog/help/help-category/help/, and a screenshot of the widget that we are trying to locate is attached.

Thank you!

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[Ray]

The “Our Support Team” widget is currently hardcoded: https://github.com/cuny-academic-commons/openlab-theme/blob/cc97bf7f84bd10fd8eb6dea3c1173377c1797c0c/sidebar-help.php#L34.

So this cannot be modified unless you create a child theme to override the sidebar-help.php template.

Can you tell us what you are trying to modify?

[S.G.]

That’s strange, because we did modify it in the past, so it was possible, with no child theme. That’s how the widget in that link links to our contact info–we added it.

And that’s also what we want to modify again now: We need to update the contact page link we put in there last year.

[Ray]

Okay, so you just want to change the URL to the “Contact Us” page? You should be able to just edit the “Contact Us” page directly from the “Pages” dashboard page and changing the page slug.

You can also access the “Contact Us” page through the “Brand Settings” page as well: https://commonsinabox.org/copy

Let us know if that is what you mean.

[S.G.]

Oh, yes! This is helpful. I believe updating that Contact Us page is how we did it the first time.

I’ll try changing the page slug and let you know how it goes.

[S.G.]

Thanks again, @r-a-y. We finally remembered that Chris created a help page called “contact us,” and the system automatically linked it to that “Contact” in Our Support Team help widget.

And here is a clearer picture of why we wanted to change it, but it’s not high priority, in case you are overly busy; we just want to follow up:

Our Contact us info is in three places:

#1 The Our Support Team widget, in the help pages. That contact us page’s slug is blog/help/contact-us

#2 The Support footer (appearance > customize > community-wide footer > footer middle > content) has a contact us that links to a different contact us page that; its slug is about/contact-us/ .

#3 About (page in the main nav) has a sidebar menu (located in Appearance > menus > about menu); this is the same page in #2, which ends in about/contact-us/.

Although we updated both contact pages to have the same content, we thought it would be a better practice to have all three link to one contact page, so that we don’t update one and forget to update the other. So we could update #2 and #3 to link to the blog/help/contact-us, but we prefer the about/contact-us/ url.

So it appears we can’t change the link in the Our Support Team widget to go to about/contact-us? and editing the slug would not work either? (The editable portion does not include blog/help.)
It seems a child theme would be the only way, but that is a bigger project for down the road.

We hope this helps clarify. Thanks again for attending to our inquiry.

https://openlab.bmcc.cuny.edu/about/contact-us/

https://openlab.bmcc.cuny.edu/blog/help/contact-us

• This reply was modified 3 years, 6 months ago by S.G..

[Ray]

Hi Syelle,

Thanks for finding this bug. I can confirm the problem.

I have created a new issue with a fix:
https://github.com/cuny-academic-commons/commons-in-a-box/issues/375

In the meantime, before the next release, you will need to override the /wp-content/themes/openlab-theme/sidebar-help.php file with the following:
https://raw.githubusercontent.com/cuny-academic-commons/openlab-theme/1.3.x/sidebar-help.php

[Author]

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