<a href="https://commonsinabox.org/groups/help-support/" title="CBOX Classic Support">CBOX Classic Support

Ray replied to the topic 90MB error log in a week in the forum Help & Support 6 days, 13 hours ago

Hi Matt,

Thanks for the report.

Can you tell me what version of CBOX Theme you are using? You can find the version by navigating to the WP admin dashboard and clicking on the “Appearance > Themes” page, followed by “Commons In A Box”.

The current version should be 1.1.2. If you are not running that version, please update CBOX whenever you…[Read more]
Ray replied to the topic Group Forum posts go to Spam in the forum Help & Support 6 days, 13 hours ago

Hi Paul,

BuddyPress doesn’t handle the forum functionality in CBOX, the bbPress plugin does. I know the two plugins are similarly named; other people have had the same problem making the distinction as well!

Anyway, if you have the Akismet plugin activated, you might want to try disabling Akismet support for forums under “Settings > Forums” in…[Read more]
Matt Danskine started the topic 90MB error log in a week in the forum Help & Support 1 week ago

It seems that I get errors in blocks when someone hits the website.
[08-Oct-2019 15:42:39 UTC] PHP Warning: Declaration of ICE_File_Cache::add($filename, $force = false) should be compatible with ICE_Map::add($key, $value, $prepend = false) in /home/……../public_html/wp-content/themes/cbox-theme/engine/ICE/utils/file_cache.php on line…[Read more]
Paul Schacht started the topic Group Forum posts go to Spam in the forum Help & Support 4 weeks, 1 day ago

I’ve been trying to troubleshoot a scenario where a group member posts a new topic to a forum and two things happen: (1) the post content is stripped out and (2) the topic is marked as spam and is hidden.

I thought that this might have been a result of posting copy-pasted content from a word-processed document in Google docs or Word, but I…[Read more]
Paul Schacht replied to the topic Update BP plugins? in the forum Help & Support 1 month, 3 weeks ago

Thanks, Ray!
Ray replied to the topic Update BP plugins? in the forum Help & Support 1 month, 3 weeks ago

Hi Paul,

We have a maintenance release scheduled for the end of the month that will include these plugin updates. It should arrive on wordpress.org then or watch our blog for updates.
Paul Schacht started the topic Update BP plugins? in the forum Help & Support 1 month, 3 weeks ago

Hi!

BuddyPress, BuddyPress Docs, and BuddyPress Group Email Subscriptions all have updates available. If there’s a new CBOX release imminent, I’ll hold off on updating; but if not, I’d like to keep these plugins up to date. Any known issues with updating them independently?

Thanks as always for your generous assistance.
Packers And Movers Bangalore joined the group CBOX Classic Support 3 months, 4 weeks ago
Eva Penar joined the group CBOX Classic Support 6 months ago
Jack Miller replied to the topic slider not visible in the forum Help & Support 6 months, 2 weeks ago

The Async JavaScript plugin was causing the problem.
Jack Miller started the topic slider not visible in the forum Help & Support 6 months, 3 weeks ago

I’m almost embarrassed to ask this question as it seems so… wonky.

The slider in the homepage templates works pretty much ok now, but it is NOT visible to anyone who is NOT logged in.

Any thoughts on how we could make the slider visible to all users, logged in or no?

Thanks.
Jack Miller replied to the topic update theme in the forum Help & Support 7 months, 1 week ago

Thanks, Ray. That’s exactly what we did yesterday. The update process worked as expected.

Clicking the update banner was problematic.

The banner did disappear when we completed the more “manual” update.

Again, thanks for your help.
Ray replied to the topic update theme in the forum Help & Support 7 months, 1 week ago
Hi Jack,

Can you walk through exactly the steps you are using to update the theme?

If you are updating manually by downloading the ZIP from GitHub:
- Extract the ZIP you downloaded from GitHub and place it in wp-content/themes on your server
- Rename the older cbox-theme on your server to cbox-theme-old.
- Rename the cbox-theme-1.1.1 folder…
[Read more]
Jack Miller replied to the topic update theme in the forum Help & Support 7 months, 1 week ago

We updated using cbox-theme-master.zip from GitHub, but the error does not go away.

We’re using PHP 7.215 for Ubuntu 18.04.1, if that matters.
Jack Miller started the topic update theme in the forum Help & Support 7 months, 1 week ago

We’re unable to update the theme Commons in a Box. We’re seeing this error for the last couple of days:

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Any ideas?

Thanks!
Jack Miller joined the group CBOX Classic Support 7 months, 1 week ago
Paul Schacht replied to the topic Missing Activity in Feed for Public Site in the forum Help & Support 9 months ago

That did it, Ray! Thanks!!

I’m not concerned about backfilling at this point – just wanted to figure out what was blocking the activity from appearing. I’d noticed that setting and should have thought to try changing it. I see that it also affects email notifications.

Anyway, thanks again!
Ray replied to the topic Missing Activity in Feed for Public Site in the forum Help & Support 9 months ago

Hi Paul,

For your group blog, can you check the “Search Engine Visibility” setting under “Settings > Reading” in the WP admin dashboard? Ensure “Discourage search engines from indexing this site” is unchecked and save.

Unfortunately, there isn’t an automated tool to backfill older blog posts and comments into the group activity stream. You can…[Read more]
Paul Schacht started the topic Missing Activity in Feed for Public Site in the forum Help & Support 9 months ago

Hi again,

For one of the public groups at http://sunygeneseoenglish.org, the only activity that shows up in the group feed is “Group Memberships.” Blog posts, comments, etc. do not show up on the group’s home page or in site-wide activity.

The group’s home page is https://sunygeneseoenglish.org/groups/reader-and-text/

By contrast, this group’s…[Read more]
Bree joined the group CBOX Classic Support 11 months, 3 weeks ago
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