An admin on the site accidentally “kicked and banned” a member of a course — and now I can’t figure out any way to get her back in. As an administrator, I can see she is still a member of the site, but I cannot get her name to pull up in the “Invite” form. Her name doesn’t appear – I suspect because of the “kick and ban”. But if I just try to invite her by email – it won’t allow because she is already a member of the site. Any ideas on how can I restore her as a member of a course?
Thanks for reaching out! You’ve come across a bug that we’ll be fixing in our next release, which we’re in the process of scheduling.
In the meantime, as the super admin you can unban the member:
This will reinstate the student as a regular member of the course.
I hope this helps, and please let me know if you have any questions about the process!
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