[Scott Voth]

Hi @michelle-kassorla – I moved you question over to the forum so that we can track it more easily.

Michelle writes: “I don’t know what is wrong. I sent out invitations to members on a multi-install CBOX, and they can sign up, but the confirmation e-mail never gets sent and they can never get on the site. What do I need to do?”

Hi Ray

@r-a-y

Can you take a look at this one and see what you think might be the issue?  I am not all that familiar with how that process works.  Thanks a lot!

• This topic was modified 12 years, 3 months ago by Scott Voth.
• This topic was modified 12 years, 3 months ago by Scott Voth.

[Scott Voth]

I tried to join http://hbcucommons.org – and filled out all the info – and can confirm I never received an email confirmation.  I also did the same on my test site, and it worked perfectly.  So am not sure what the issue might be – (only difference is I am not running multisite).

I was thinking that maybe the confirmation email was going to junk folder or something.

 

[Helene Finidori]

We have the same type of issue with wangguard installed. Wangguard blocking some people and when we release them they still don’t receive a confirmation email and don’t appear in the member’s list… Could it not be a problem of wangguard?

[Ray]

For email, you can try two things:

1. Try using WP Mail From II:
http://wordpress.org/extend/plugins/wp-mailfrom-ii/

This might fix your email sending problems. If not:

2. Try a WordPress SMTP plugin to send your email like:
http://wordpress.org/extend/plugins/configure-smtp/
http://wordpress.org/extend/plugins/wp-mail-smtp/

Make sure you have a decent email address to use one of these plugins. If you don’t have one, create one at GMail and read through the FAQs for the plugins. They should support GMail.

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