[Basem Aly]

I’m suddenly getting a blank white screen whenever I try to promote or remove a user from a group. When I turned-on debugging, the only messages I saw were about an unrelated logout redirect. I’m not sure how to proceed. Can anyone give me an idea of what to try next? Or alternatively, how I can manually promote or remove users from the DB in the meantime while I troubleshoot this? Thank you!

Attachments:

You must be logged in to view attached files.

[Ray]

It’s a problem with the logout-redirect plugin.

A quick Google search tells me that the plugin is written by WPMUDev. Inform WPMUDev of the problem so they are able to fix it or disable the plugin temporarily to avoid running into the notice.

[Basem Aly]

Thanks, but it doesn’t seem to have worked. I deactivated then deleted the Logout Redirect plugin, but I’m still getting the same white screen. Now in addition to the white screen when trying to promote/ demote members, I’m getting the white screen when trying to change a Group from Private to Public. Any more help would be greatly appreciated. Thanks.

[Ray]

Disabling the logout-redirect plugin should have removed the notices that were displaying.

It appears that your problem is due to something else. I’m guessing it is a plugin conflict.

Can you try disabling everything but CBOX and see if you still encounter the issue?

[Basem Aly]

I finally tracked down the culprit that returns a blank screen whenever I try to promote or remove a member. It’s the “Extended Profiles” component of Buddypress. This is after updating all my plugins and disabling everything related to BB groups. Hopefully the “Extended Profiles” will be fixed soon.

[Christian Wach]

@baly It would be really helpful if you could check your server logs to find out exactly what the error is. There must be one even if it’s not shown on screen.

[Basem Aly]

Here’s what I found when I turned “Extended Profiles” back on. I turned on the Debugging Log and looked in the httpd-error log. There weren’t any errors in the Httpd-error log.

Here’s the output I got from the WP debug log. The first error refers to a custom plugin we created that lets us mass-import new users into a group. We had tested it previously and it didn’t cause an error when promoting/removing users.
<b>Strict Standards</b>: Declaration of Add_Pratt_User_To_BP_Group::display() should be compatible with BP_Group_Extension::display($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/pratt-bp-add-wp-user-to-group/pratt-bp-add-wp-user-to-group.php</b> on line <b>37</b>

<b>Strict Standards</b>: Declaration of ICE_File_Cache::add() should be compatible with ICE_Map::add($key, $value, $prepend = false) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/utils/file_cache.php</b> on line <b>133</b>

<b>Strict Standards</b>: Static function ICE_Style_Property::create() should not be abstract in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/dom/style.php</b> on line <b>825</b>

<b>Strict Standards</b>: Declaration of Infinity_Sections_Policy::instance() should be compatible with ICE_Policy::instance($class = NULL) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/api/sections.php</b> on line <b>23</b>

<b>Strict Standards</b>: Declaration of ICE_Option_Walker_Category::start_el() should be compatible with Walker_Category::start_el(&$output, $category, $depth = 0, $args = Array, $id = 0) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/components/options/walkers.php</b> on line <b>65</b>

<b>Strict Standards</b>: Declaration of ICE_Option_Walker_Category::end_el() should be compatible with Walker_Category::end_el(&$output, $page, $depth = 0, $args = Array) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/components/options/walkers.php</b> on line <b>65</b>

<b>Strict Standards</b>: Declaration of ICE_Option_Walker_Page::start_el() should be compatible with Walker_Page::start_el(&$output, $page, $depth = 0, $args = Array, $current_page = 0) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/components/options/walkers.php</b> on line <b>119</b>

<b>Strict Standards</b>: Declaration of ICE_Option_Walker_Page::end_el() should be compatible with Walker_Page::end_el(&$output, $page, $depth = 0, $args = Array) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/components/options/walkers.php</b> on line <b>119</b>

<b>Strict Standards</b>: Declaration of Infinity_Options_Policy::instance() should be compatible with ICE_Policy::instance($class = NULL) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/api/options.php</b> on line <b>23</b>

<b>Strict Standards</b>: Declaration of Infinity_Features_Policy::instance() should be compatible with ICE_Policy::instance($class = NULL) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/api/features.php</b> on line <b>23</b>

<b>Strict Standards</b>: Declaration of Infinity_Widgets_Policy::instance() should be compatible with ICE_Policy::instance($class = NULL) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/api/widgets.php</b> on line <b>23</b>

<b>Strict Standards</b>: Declaration of Infinity_Screens_Policy::instance() should be compatible with ICE_Policy::instance($class = NULL) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/api/screens.php</b> on line <b>33</b>

<b>Strict Standards</b>: Declaration of Infinity_Shortcodes_Policy::instance() should be compatible with ICE_Policy::instance($class = NULL) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/api/shortcodes.php</b> on line <b>23</b>

<b>Strict Standards</b>: Declaration of Infinity_Base_Walker_Nav_Menu::start_el() should be compatible with Walker_Nav_Menu::start_el(&$output, $item, $depth = 0, $args = Array, $id = 0) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/includes/walkers.php</b> on line <b>75</b>

<b>Strict Standards</b>: Declaration of Infinity_Base_Walker_Nav_Menu::end_el() should be compatible with Walker_Nav_Menu::end_el(&$output, $item, $depth = 0, $args = Array) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/includes/walkers.php</b> on line <b>75</b>

<b>Strict Standards</b>: Declaration of Infinity_Base_Walker_Page_Menu::start_el() should be compatible with Walker_Page::start_el(&$output, $page, $depth = 0, $args = Array, $current_page = 0) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/includes/walkers.php</b> on line <b>137</b>

<b>Strict Standards</b>: Declaration of Infinity_Base_Walker_Page_Menu::end_el() should be compatible with Walker_Page::end_el(&$output, $page, $depth = 0, $args = Array) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/includes/walkers.php</b> on line <b>137</b>

<b>Deprecated</b>: Non-static method ICE_Loader::load_wpadmin_lib() should not be called statically, assuming $this from incompatible context in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/ext/widgets/posts-list/class.php</b> on line <b>251</b>

<b>Strict Standards</b>: Declaration of ICE_Posts_List::single_row() should be compatible with WP_Posts_List_Table::single_row($post, $level = 0) in <b>/data/commonsdev/web/wp-content/themes/cbox-theme-1.0.7/engine/ICE/ext/widgets/posts-list/class.php</b> on line <b>259</b>

<b>Notice</b>: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in <b>/data/commonsdev/web/wp-includes/functions.php</b> on line <b>3457</b>

<b>Notice</b>: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in <b>/data/commonsdev/web/wp-includes/functions.php</b> on line <b>3457</b>

<b>Notice</b>: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in <b>/data/commonsdev/web/wp-includes/functions.php</b> on line <b>3457</b>

<b>Notice</b>: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in <b>/data/commonsdev/web/wp-includes/functions.php</b> on line <b>3457</b>

<b>Notice</b>: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in <b>/data/commonsdev/web/wp-includes/functions.php</b> on line <b>3457</b>

<b>Notice</b>: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in <b>/data/commonsdev/web/wp-includes/functions.php</b> on line <b>3457</b>

<b>Notice</b>: Undefined property: CBox_BP_Blogs_Recent_Posts_Widget::$option_name in <b>/data/commonsdev/web/wp-includes/widgets.php</b> on line <b>537</b>

<b>Warning</b>: array_merge(): Argument #2 is not an array in <b>/data/commonsdev/web/wp-includes/widgets.php</b> on line <b>1126</b>

<b>Strict Standards</b>: Declaration of BP_Groupemail_Extension::display() should be compatible with BP_Group_Extension::display($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/bp-group-email/includes/bp-group-email.php</b> on line <b>193</b>

<b>Strict Standards</b>: Declaration of BP_Groupemail_Extension::edit_screen() should be compatible with BP_Group_Extension::edit_screen($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/bp-group-email/includes/bp-group-email.php</b> on line <b>193</b>

<b>Strict Standards</b>: Declaration of BP_Groupemail_Extension::edit_screen_save() should be compatible with BP_Group_Extension::edit_screen_save($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/bp-group-email/includes/bp-group-email.php</b> on line <b>193</b>

<b>Strict Standards</b>: Declaration of BP_Groupemail_Extension::create_screen() should be compatible with BP_Group_Extension::create_screen($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/bp-group-email/includes/bp-group-email.php</b> on line <b>193</b>

<b>Strict Standards</b>: Declaration of BP_Groupemail_Extension::create_screen_save() should be compatible with BP_Group_Extension::create_screen_save($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/bp-group-email/includes/bp-group-email.php</b> on line <b>193</b>

<b>Strict Standards</b>: Declaration of BPGE::display() should be compatible with BP_Group_Extension::display($group_id = NULL) in <b>/data/commonsdev/web/wp-content/plugins/buddypress-groups-extras/core/loader.php</b> on line <b>1113</b>

[Christian Wach]

Thanks for posting the log. Well, hmm. None of those entries explain a White Screen OF Death (WSOD).

If you can replicate the WSOD, do you see any HTML at all if you “view source”? Or is it completely blank?

[Author]

Posts