[Mary]

Hi OpenLab team,

Activation e-mails are getting trapped in our university’s spam filter, so I’d like to adjust the registration page to alert new users to the issue. I’ve done a little digging, but can’t find how to edit the registration form (I’ve attached an image of the form I want to edit)–can someone help me find it?

Thanks!

Mary

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[Bree]

Hi Mary,

There’s currently no way to add this kind of text to the registration page within the Dashboard.  If you would like to make modifications, our developer Boone Gorges made the following suggestions:

It must be changed in an overridden theme template. In a child theme ‘my-child-theme’, copy wp-content/themes/openlab-theme/buddypress/members/register.php to wp-content/themes/my-child-theme/buddypress/members/register.php, and edit the new file.

A lighter-touch solution that doesn’t require a child theme is to add content via a template hook. Drop this into an mu-plugins file and edit to suit. https://gist.github.com/boonebgorges/68cb619d2c9afdd894c78c1a0a5dd0b1 With this technique, you’re limited to adding text to a specific place on the page – no modifications to existing text.

I hope this helps!

Best,

Bree

[Mary]

Hi Bree,

Thanks! It seems like the simpler option is going to be to ask IT to whitelist all e-mails that the site generates. It seems like e-mails automatically generated by OpenLab are not all the same (account verification looks different than the e-mail announcing a new associated site for a course, and there might be others). Do you have any advice on how to communicate to my IT department what exactly should be whitelisted so I catch everything that OpenLab might generate?

Thank you!

Mary

 

[Bree]

Hi Mary,

Our developer has suggested the following:

For the easiest possible config, I’d recommend the following: Set up an account whose sole purpose is for WordPress to send emails, set this as the admin email for the installation (Dashboard > Network Admin > Settings), and then whitelist all emails coming from this address.

There’s another more complicated option, but just in case you need to explore this possibility:

If a campus is experiencing problems with WP emails being marked as spam, especially outside of the institution, it’s probably because the server is not properly configured to be an email sender. This setup requires some dark magic like reverse DNS, so I’d recommend using an SMTP plugin that will offload the sending process onto a proper email server.

I hope this helps!  And please let me know if you have any more questions about the configuration in Network Settings.

Thanks!

Bree

[Mary]

Thank you, Bree! This is all a bit beyond what I know how to do, so I’m putting in a support ticket with my university IT team and including this thread for their information. I’ll let you know how it works out!

-Mary

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