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CBOX Classic Support

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This group provides support for Commons In A Box Classic, our original software for community-building. Register for an account or log in to commonsinabox.org, then join the group and post your question here.

BP Group Docs/MS Word

  • This topic has 7 replies, 2 voices, and was last updated 10 years ago by August West.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 7, 2015 at 7:14 pm #5578
    August West
    Participant

    Hello — My site is a WordPress 4.1.1 site running Multisite, BuddyPress and CBOX, version 1.09.

    In a BuddyPress private group, when I add a Microsoft Word file as an Attachment to a Wiki using BuddyPress Docs, then try to view, I receive a message:

    ‘file cannot be opened because there are problems with the contents’

    When I click thru the message it returns:

    ‘Word found unreadable content in x [file name]. Do you want to recover the contents of this document? If you trust the source of this document, click Yes.’

    When I click Yes, Word displays the content, but this is not very user-friendly behavior and the file cannot be then edited and saved.

    I can add and open PDFs thru BP Docs Attachments, but not Word files (doc or docx). The Word files open OK locally so they are not technically corrupted.

    Also, if I happen to hardcode in HTML a link to a Word doc (uploaded to the Media Libary thru Add Attachment) in the CONTENT section of a BuddyPress Doc, it will open without error messages. The errors appear when I try to open a Word doc uploaded through Attachments and displayed under Attachments in a BP Doc.

    Before this issue surfaced, SSL was enable sitewide, but I’ve since rolled back to http but the problem remains. With my local instance of XAMP / WordPress / CBOX, Word docs open OK in a group using BP Docs. The application/msword MIME type (doc docx) is enabled at the server level on the live site.

    Please let me know if you need more information and thanks in advance for considering this request for help.

    April 8, 2015 at 9:16 pm #5579
    Scott Voth
    Keymaster

    Hi August @awest

    I tried the same scenario in my test site and got similar results.  Lots of warning/error messages and then it finally works.  I agree it’s not the best user experience.  I am pinging @haystack and @r-a-y to see if they think this is a BP Docs Wiki issue (https://github.com/boonebgorges/buddypress-docs-wiki/issues)

    Thanks for reporting.

    April 9, 2015 at 10:37 am #5580
    August West
    Participant

    Thank you very much for testing Scott — much appreciated!

    April 11, 2015 at 11:29 am #5584
    Scott Voth
    Keymaster

    Hi August – I noticed that there is another ticket on GitHub about this and I have added your message to it here: https://github.com/boonebgorges/buddypress-docs/issues/439

    Thanks again.

    May 1, 2015 at 1:12 pm #5620
    August West
    Participant

    Hi Scott — I updated to the new CBOX version and this issue persists. When I create a new Doc, add docx attachments, assign to the group and save, I cannot open the MS Word docs w/o error messages as described above.

    Am I correct to assume that this bug will not be addressed anytime soon — at least not until the next ~ 4 month cycle of CBOX dev? Thx again for recreating this bug on your side and for your replies, etc. Best —

    May 1, 2015 at 5:04 pm #5621
    Scott Voth
    Keymaster

    Hi August – Thanks for sticking with this issue.  When I tested, I tested with a brand new install of CBOX.  Everything seems fine – Docs downloads the file and when you click it opens properly in Word.

    After I read your post, I upgraded my old site to new version of CBOX (upgraded CBOX, CBOX theme, cleared my cache) I see the same issue that was originally reported and that you are seeing – the docx attachments gets numerous warnings and opens with the wrong program – but ultimately works.  I am pinging @haystack and @r-a-y to see if they might shed some light on this issue.  Also – I can reopen the ticket if they don’t have any quick fixes.  (https://github.com/boonebgorges/buddypress-docs/issues/439)

    (BuddyPress Docs is a separate plugin and the author can make changes to it (if appropriate) and you can get the latest and greatest without a new version of CBOX – although we try to keep everything together.)

    Thanks!

    May 3, 2015 at 10:39 pm #5623
    Scott Voth
    Keymaster

    Hi August – I have reopened the issue and we can track at https://github.com/boonebgorges/buddypress-docs/issues/454

     

    May 4, 2015 at 9:28 am #5624
    August West
    Participant

    Thank you Scott for the replies and for reopening the issue.

    If you or the devs need any more information, LMK. Best –

     

     

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