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CBOX Classic Support

Public Group active 4 months, 3 weeks ago

This group provides support for Commons In A Box Classic, our original software for community-building. Register for an account or log in to commonsinabox.org, then join the group and post your question here.

E-mail notifications not going out

  • This topic has 2 replies, 1 voice, and was last updated 6 years, 11 months ago by Chris Maden.
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  • February 16, 2018 at 3:09 pm #6468
    Chris Maden
    Participant

    Our users are not getting activity notifications from CBOX. WordPress is able to send e-mail; new account invitations go out, password changes, confirmation links, etc., all work, and I see the outgoing e-mail in <kbd>/var/log/maillog</kbd>.

    I set up two test accounts, one inside and one outside our domain (based on this post), subscribed to a group, and set them each for constant activity notifications. I then posted a new topic in that group, and replied to it a day later. In neither case is e-mail sent, nor is there any activity in <kbd>/var/log/maillog</kbd>.

    Since WordPress is sending e-mail OK, it’s something about the CBOX suite of plugins, but I’m not really sure where to start looking. Pointers to configuration or code to start debugging this would be most welcome.

    Thanks,
    Chris

    February 19, 2018 at 5:30 pm #6469
    Chris Maden
    Participant

    More information:

    The admin user has a checkbox at the bottom of a new topic to be notified of replies. The plebian users do not. When admin checks that box, admin gets e-mail notification of replies.

    When the admin user @-mentions a user, that user gets sent e-mail, so the system is capable of sending e-mail from a forum post.

    It is just the notification settings that seem to be broken then, and the peculiar lack of reply notification. Any pointers?

    Thanks,
    Chris

    June 28, 2018 at 2:10 pm #6506
    Chris Maden
    Participant

    Update: The problem was with wp-cron… it seems like a known problem on some WordPress installations. Replacing it with good old cron fixed the problem.

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