My CBOX multisite at Bluehost was working fine in Nov 2019, but stopped working because I forgot to pay the hosting fee because I was too busy doing other things. After paying the fee in Jan 2020, I was able to see the main site and its dashboard but not the subsites. So I tried restoring the entire multisite using UpdraftPlus, but it still had the same problem. After pulling out my hair I moved on to other projects until recently. Lately, I found out that when I paid the hosting fee in 2020, my site was downgraded to just a main site, but no subdomain capability, so I upgraded it recently so I could restore my subsites. However, after trying UpdraftPlus again, I still can’t view my subdomains or their dashboards. So, to see if my CBOX plugin is working, I created a new subdomain named “test” at test.domain.com and added a subsite to it using CBOX, and can verify it on my main site’s network admin’s dashboard, however I can’t view the subsite’s admin’s dashboard. Instead, all I see is the error message at the address: https://test.domain.com/wp-admin/:
The requested URL was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”
In addition, using the file manager at Bluehost, the only items under public_html/test are:
– .well-known (empty folder)
– .well-known/acme-challenge (empty folder)
– cgi-bin (empty folder)
– index.html (a file I uploaded and viewed in my browser to verify that the new security certificate’s SSL is working properly.
– .htaccess (a file with the following lines:
# php — BEGIN cPanel-generated handler, do not edit
# Set the “ea-php74” package as the default “PHP” programming language.
AddHandler application/x-httpd-ea-php74 .php .php7 .phtml
# php — END cPanel-generated handler, do not edit
I’m disappointed that I didn’t see a lot more files in this subsite’s folder.
Note that Bluehost tech support has reloaded my SSL Security certificate for me when I mentioned that CBOX had been throwing the error “Your website appears to use Basic Authentication, which is not currently compatible with Application Passwords.” But that seems to have gone away for some unknown reason.
Also, Bluehost tech support then referred me to the “plugin’s technical support people”, namely, CBOX and WordPress, for further support on this problem.
What should I do to make my multisite work again? HELP!!!