Group Admins

CBOX Classic Support

Public Group active 1 month ago

This group provides support for Commons In A Box Classic, our original software for community-building. Register for an account or log in to commonsinabox.org, then join the group and post your question here.

Admin Account marked as Spammer

Tagged: ,

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • July 18, 2014 at 1:28 pm #4911
    Becca
    Participant

    Please help! I was locked out of my super admin account while doing some splogger clean up and have no idea how to get back in or where to go for help.

    July 19, 2014 at 8:49 am #4912
    Matthew K Gold
    Moderator

    Hi Becca,

    Are you able to access your site via FTP? Also, did you install any
    specific spam-blocking plugins on your site?

    Best,

    Matt

    July 21, 2014 at 7:58 pm #4915
    Becca
    Participant

    Hi Matt,

    Thanks for your help. I installed WangGuard and after I was managing some of the sploggers it had flagged and I was then locked out. The other Admin to the account is not even able to get me back into the site by manually going in an unflagging my account. I could try getting in the the FTP if you gave a detailed description of how to do so.

     

    Becca

    July 21, 2014 at 8:10 pm #4916
    Becca
    Participant

    I also have Askimet installed as well. I do not think this plugin is the problem however.

    July 22, 2014 at 8:49 am #4917
    Scott Voth
    Keymaster

    Hi Becca – It seems like you need to remove the WangGuard plugin from your file system.  Do you have access to your host via an interface such as cPanel?  You could use the FileManager that is available there.  Or if you have set up an FTP account, you can access it that way – you would need a third party program such as FileZilla which connnects to your file system via FTP.

    You’ll need to navigate to wp-content/plugins and find WangGuard and remove it.

    July 23, 2014 at 10:32 am #4919
    José Conti
    Participant

    Hi @beccah

    I’m the WangGuard developer.

    can you tell me the exact steps you followed for mark the Super Admin as spam?

    thank you

    July 23, 2014 at 11:46 am #4920
    Becca
    Participant

    Hi Jose,

    I was on the WangGuard plugin and there were two “pending” users. After I had investigated them and realized they were sloggers, I marked them and told WangGuard to delete them. The two users were not deleted. Then after I navigated away from that page the site kicked me out and when I tried to login it stated “account marked as spam”. I did have the other admin to the site login and deactivate WangGuard but that did not clear my username from spam. I also had him try to manually mark my account as “not spam” and that had no affect. I can still get to the site through the FTP login and have the temporary solution of just creating another account and having the other admin make that account an admin account but I would really like solve this conundrum.

    Scott,

    Thanks for the Advice. I am investigating the FileZilla now to see if I can remove the problem this way.

    Thank you!

    Becca

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.