-Mary

I agree with Ed that while it might seem a small thing, the header issues do interfere with what I’m trying to do: provide students and faculty a platform for building beautiful websites. I like all of the things Ed suggests, though I can’t yet imagine how a slimmer universal header like the one on this page would interfere–Ed, can…[Read more]

Thanks for checking about this. We were able to resolve the issue!

-Mary

Mary Isbell, Ph.D.
(She/Her/Hers)
Director of First-Year Writing
Associate Professor of English
University of New Haven
300 Boston Post Road
West Haven, CT 06516
(203) 932-1140

-Mary

Thanks! I downloaded the plugin and got it activated. It doesn’t seem to have fixed the issue (attaching screenshots). Just sharing in case it’s possible there’s something else going on or another adjustment I could try. Thank you! Mary

I’ve just updated wordpress and all plugins in preparation for the spring semester. All seems fine with sites, our OpenLab home page isn’t displaying “What’s new” or the lists of courses, projects, and portfolios. Any suggestions on troubleshooting steps?

Thanks!

Mary

-Mary

This is all very exciting–congratulations on the funding! We are not in a rush, so a meeting in the new year would work for our needs. We need a help system in place by May, so we have time to collaborate with you on a help site that could be imported and further customized for our installation. Stephon and I have had many conversations…[Read more]

A graduate student working with me, Stephon, has been working to build help pages for faculty and students who want to use OpenLab (we’re really still in a pilot phase of use–it’s not advertised widely). We just discovered an entire section in the admin area (“help” and “help glossary”) that we didn’t realize existed and…[Read more]

Has anyone used OpenLab as a platform to advertise courses being offered in upcoming semesters? I’d like to help students learn about courses being offered in the core curriculum and would love to hear if anyone has attempted something like that with OpenLab (either having faculty develop course websites well before they are…[Read more]

A colleague of mine is trying for the first time to add students to the associated site for his course. He wrote a description of what happened and because it was similar to frustrations I was having, I’ve already interspersed (in bold) the way I interpreted the various snags in the process. Can you help both of us figure out…[Read more]

https://unewhavendh.org/wp-admin/network/site-info.php?id=62 (does not exist)

https://unewhavendh.org/wp-admin/network/site-info.php?id=66 (does exist…create as a site for a course this semester)

Does that help make sense of what the debug log means?

Mary

[04-Nov-2020 02:00:20 UTC] WordPress database error Table ‘unewhave_ciab1.ciab_62_options’ doesn’t exist for query SELECT option_value FROM ciab_62_options WHERE option_name = ‘ciab_62_user_roles’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’),…[Read more]

I’m uploading the…[Read more]

Thanks for your speedy response! I have tried to do the things you suggest and have some screenshots to show you just how lost I am. I cannot find a “permalinks” option under settings at https://unewhavendh.org/wp-admin/network/settings.php. I’ve attached a screenshot of what I see.

I have also included two screenshots showing all of the…[Read more]

Can you help me understand why there might be users who tried to register for an account who might be stuck in the “pending” section of the user area in my network admin dashboard? I never thought to check and am realizing that there are 8 users who potentially tried to register and gave up because I didn’t do something. As…[Read more]

Thanks for this help. Stephon and I are working together on this. I just checked that the main menu has the correct URL and it does match the page we’ve been editing (I’ve attached a screenshot). The URL for our site is https://unewhavendh.org.

In order to get the help pages updated, I’ve added Stephon to the OpenLab site, but not as an…[Read more]

Thank you!! I did what you suggested and all seems to be fine. The dashboard for my openlab site loaded and I was able to complete the upgrade.

PHP Fatal error: Cannot redeclare openlab_get_clone_source_group_id() (previously declared in…[Read more]

Do you have any advice on how to solve this?!

-Mary

-Mary

Thank you!

Mary

I’m curious if it might be possible now, or perhaps in the future, for a student who is logged into OpenLab to take advantage of Hypothesis without creating a separate Hypothesis account. I have used Hypothesis in concert with Pressbooks and love that because it’s a plugin there (as I know it is on Wordpress), the annotation…[Read more]

Thank you! That was the problem and once I deactivated the “Jetpack by Wordpress.com” plugin, the bar along the top was not so tall. Relatedly, do you or any other developers have thoughts on Jetpack? It’s pushed within each OpenLab dashboard (in what feels like a spam-ish way). Is it fine to ignore it and encourage other users to do the…[Read more]

I thought the issue might be that I was using a theme that hadn’t been…[Read more]

-Mary

I’m hoping you might have a suggestion for me on themes. I’ve been experimenting with different themes for associated sites I’ve been building, and encouraging other users to put in requests for new themes to be made available for the full network. I’m finding that the gray OpenLab wrapper (I’m sure that’s not the proper…[Read more]

-Mary

Thank you! That’s what I was hoping to do and now it’s done with your help!

-Mary

Thanks! It seems like the simpler option is going to be to ask IT to whitelist all e-mails that the site generates. It seems like e-mails automatically generated by OpenLab are not all the same (account verification looks different than the e-mail announcing a new associated site for a course, and there might be others). Do you have any…[Read more]

Thank you,

Mary

Activation e-mails are getting trapped in our university’s spam filter, so I’d like to adjust the registration page to alert new users to the issue. I’ve done a little digging, but can’t find how to edit the registration form (I’ve attached an image of the form I want to edit)–can someone help me find it?

Thanks!

Mary

Wow–thanks very much! Fantastic that it’s folded into the upcoming release.

-Mary

-Mary

It will be rare, but if a member of the public finds this public website and clicks on that site, they are given a “page not found” message (see…[Read more]

Our university seal displays nicely on our OpenLab homepage and group pages (http://unewhavendh.org/), but it is very hard to see on associated sites, where I believe the default layout makes the top of the page dark gray (example associated site: http://unewhavendh.org/the-open-endings/).

Is there a way for me to lighten the…[Read more]

Thanks for following up about e-mail notifications for associated sites and the excellent suggestion to look at City Tech’s documentation for ideas on how to set ours up. I’m going to do exactly that! I really appreciate all of the support. This new initiative wouldn’t be possible without it.

-Mary

I want to make sure I’m not missing something simple here. I’ve been encouraging more people to create OpenLab accounts and suggesting (for student researchers, for example) that they could create a public project with a hidden associated site that they could perhaps make public at a later date. I’m trying to create a…[Read more]

Thanks for your help! I tried what you asked and got an “upload limit exceeded” message for the first, and the same error report for the second. I’ve attached screenshots.

-Mary

Thank you for these new things to try! I have tried what I can do on my own and have things to report.

First, I looked at the site template-project dashboard and only saw one site there created by me (the automatic post for the wordpress site I associated with my own test project). I didn’t see any other activity, though others have…[Read more]

-Mary

I’m hoping you might help me a little more on this. I got a response from the Reclaim Hosting support team, and they very generously checked on how the server was configured because I don’t know how to do that. Here’s what the person helping there did:

When they suggested this was a files permissions error, I ran a script at the server…

[Read more]

Thank you! I’ve shared your message with the support team at Reclaim.

-Mary